WQ99442 (e) Tabled on 02/07/2026

Will the Cabinet Minister confirm what minimum training, competency and supervision requirements must be met before newly qualified emergency medical dispatchers are permitted to independently assess and categorise 999 calls?

Answered by Cabinet Minister for Health and Care | Answered on 14/07/2026

The Welsh Government does not routinely hold detailed operational information or guidance of this nature.

Responsibility for ensuring compliance with clinical call-handling requirements, including arrangements for training, competency assessment, supervision and the role of supervisory ‘buddies’, rests with the Welsh Ambulance Services University NHS Trust through its established clinical governance and quality assurance processes. 

The Member may therefore wish to contact the Trust directly for further information on these matters.