What is the Welsh Government's strategy to reduce the levels of energy debt in Wales?

Answered by Cabinet Secretary for Culture and Social Justice, Trefnydd and Chief Whip | Answered on 04/09/2024

We have a multi-pronged approach to reducing the levels of energy debt in Wales:

  • we are working with Ofgem officials to get meaningful data on the level of debt for householders in Wales
  • we are encouraging households concerned about their energy bills and level of debts to contact the free Nest helpline
  • our Nest advisors can direct householders through to Citizens Advice for debt management support who run an in-depth handholding service
  • we also encourage householders struggling to pay their bills to contact their energy suppliers
  • officials have also written to energy suppliers asking them to confirm what support they can offer their customers who are struggling to pay their bills.