WQ92117 (e) Tabled on 14/03/2024

What discussions has the Minister had with Natural Resources Wales regarding the mistakes made by Dŵr Cymru in its reporting of leakages and water use to the industry's regulator?

Answered by Cabinet Secretary for Climate Change and Rural Affairs | Answered on 27/03/2024

I welcome OFWAT’s announcement on 14th March on the outcomes of their investigation into Dwr Cymru Welsh Water’s (DCWW) misreporting on leakage performance, launched in May 2023.

As a government we have always been clear that we expect DCWW to provide the highest standards of service to their customers. Where they fail to deliver, I strongly support the appropriate enforcement action taken by our regulators.

I and my officials regularly speak to DCWW and Natural Resources Wales on all aspects of their operations, including this, and my expectations have been made clear.