What additional measures will the Minister take to ensure the streamlining of communication between Transport for Wales staff when people with accessibility issues access the rail service?
Answered by Deputy Minister for Climate Change | Answered on 18/03/2024
It is a priority for the Welsh Government to improve communication with all passengers, especially those with accessibility needs. Transport for Wales currently offer a range of ways to discuss services with passengers to suit their individual needs including face to face with station and onboard staff, email, phone, or social media.