Will the Minister elaborate on the nature and outcome of each of the 36 complaints about compliance with Welsh language standards that are mentioned in the Welsh Government's annual report on compliance with Welsh language standards 2022-2023?
See the table below:
|
Reference |
Nature of the Complaint |
Category of Standard |
Result |
|
1 |
Lack of service in Welsh on call centre number provided by third party |
Service Delivery |
No investigation as positive steps were taken to avoid the issue to the future |
|
2 |
Lack of service in Welsh on call centre number provided by third party |
Service Delivery |
The investigation continues
|
|
3 |
Lack of service in Welsh on call centre number provided by third party |
Service Delivery |
No investigation as positive steps were taken to avoid the issue into the future |
|
4 |
Lack of adequate consideration of the Welsh language when announcing a new policy |
Policy making |
No investigation was held as the Commissioner believed that the policy enhanced opportunities for the use of Welsh and there was no suspicion of treating Welsh less favourably than English |
|
5 |
Lack of Welsh language application process on a Local Authority website |
Service Delivery |
No investigation – this was not a matter for the Welsh Government (confirmation that the correspondence was mistakenly sent to us) |
|
6 |
Incomplete text on Welsh pages of a website maintained by a third party |
Service Delivery |
No investigation - steps have already been taken to resolve the matter |
|
7 |
Lack of information available in Welsh from a third party |
Service Delivery |
The investigation continues |
|
8 |
Lack of Welsh language application form for sponsorship scheme by third party |
Service Delivery |
No investigation– the third party was not acting on behalf of the Welsh Government |
|
9 |
Standard of Welsh language text on social media |
Service Delivery |
A response was provided directly to the complainant |
|
10 |
Lack of record of language choice on phone service by third party |
Service Delivery |
Investigation continues. |
|
11 |
English-only correspondence sent in response to Senedd Committee query |
Service Delivery |
A response was provided directly to the complainant |
|
12 |
Disagreement with Welsh name used on new bus stop |
Service Delivery |
Investigation continues |
|
13 |
Lack of direct "toggle" between English and Welsh pages on a website |
Service Delivery |
Investigation continues
|
|
14 |
English road sign erected by Local Authority on B road, not a motorway or trunk road (run by Welsh Government) |
Service Delivery |
Investigation continues although this is not a matter for the Welsh Government |
|
15 |
Lack of Welsh language announcements on train |
Service Delivery |
No investigation – an investigation into a similar matter has already been carried out by the Commissioner |
|
16 |
Lack of Welsh language announcements at a train station |
Service Delivery |
Investigation continues |
|
17 |
Lack of Welsh service on call centre number provided by third party |
Service Delivery |
Investigation continues
|
|
18 |
Lack of Welsh language announcements on train |
Service Delivery |
No investigation was held because the Commissioner was already investigating a similar matter |
|
19 |
Lack of Welsh service on call centre number provided by third party |
Service Delivery |
Investigation continues
|
|
20 |
Correspondence sent in English to someone who had stated that Welsh was his/her preferred language |
Service Delivery |
Investigation continues |
|
21 |
Disagreement over a Welsh place name on a sign erected before 2016 |
Service Delivery |
No investigation was carried out because the sign was erected before the standards came into force
|
|
22 |
Lack of Welsh language services (announcements, ticket information, electronics signage) on a train |
Service Delivery |
Investigation continues |
|
23 |
Lack of Welsh-language services on a train (announcements and electronics signs) |
Service Delivery |
No investigation was held because the Commissioner was already investigating a similar matter |
|
24 |
Bilingual email sent with English text first |
Service Delivery |
Judgment of non- compliance. No action as process has already been modified to ensure compliance to the future |
|
25 |
Road sign showing place name in English only |
Service Delivery |
No investigation was carried out because the sign was erected prior to 2016 |
|
26 |
Policy documents published without adequate consideration of Welsh |
Policy making |
Investigation continues
|
|
27 |
Lack of Welsh language announcements on train |
Service Delivery |
No investigation was carried out – as the Commissioner was already investigating a similar matter |
|
28 |
Lack of Welsh language announcements on train |
Service Delivery |
No investigation was carried out – as the Commissioner was already investigating a similar matter |
|
29 |
Lack of Welsh service on a call centre number provided by a third party |
Service Delivery |
Investigation continues |
|
30 |
Link on Welsh page of website broken |
Service Delivery |
Response provided directly to complainant |
|
31 |
English response received to Welsh email from third party |
Service Delivery |
No investigation was carried out – because steps had been put forward to ensure the matter did not happen again |
|
32 |
Lack of Welsh language training from a third party provider |
Service Delivery |
No investigation was carried out – the training was not being provided on behalf of the Welsh Government |
|
33 |
Lack of Welsh language publications on train |
Service Delivery |
No investigation was held – as the Commissioner had already ruled on this matter |
|
34 |
Lack of Welsh language provision in training |
Service Delivery |
Response provided directly to complainant |
|
35 |
Lack of Welsh language announcements on train |
Service Delivery |
No investigation was carried out – because the Commissioner had already ruled on this matter |
|
36 |
Use of English place name in a campaign run by third party |
Service Delivery |
Investigation continues |