Will the Minister expand upon the nature of each complaint with regard to conforming with the Welsh language standards mentioned in the Welsh Government's annual report on conforming with the Welsh Language standards 2018-19?
See table below:
|
Reference |
Nature of complaint |
Category of Standard |
Conclusion |
|
1 |
English only correspondence sent (an English covering email) accompanying correspondence with Welsh was sent to a correspondent in error |
Service Delivery |
Investigation by the Commissioner, determination that there was a breach of Standards |
|
2 |
Recruitment process by a third party to a Panel in English only |
Service Delivery |
Investigation by the Commissioner, determination that there was a breach of Standards |
|
3 |
English only message on Electronic Messaging Unit on trunkroad |
Service Delivery |
No investigation |
|
4 |
Consultation documents in English only on a third party website and no record of Welsh language impact assessment. |
Service Delivery |
No investigation. |
|
5 |
An English only telephone service by a third party call centre |
Service Delivery |
No investigation. |
|
6 |
Consultation held did not ask questions about the effects of the policy under consideration on the Welsh language |
Policy Making |
No investigation. |
|
7 |
Funding a cultural project for schools through a grant – no Welsh language provision. |
Policy Making |
No investigation. |
|
8 |
Lack of policy for the provision of Welsh language lessons for refugees and asylum seekers. |
Policy Making |
No investigation. |
|
9 |
Complainant received correspondence in English from a third party |
Service Delivery |
Ongoing. |
|
10 |
Complainant received correspondence in English from a third party |
Service Delivery |
No investigation. |
|
11 |
A complaint about three Twitter accounts treating the Welsh language less favourably than the English |
Service Delivery |
Investigation by the Commissioner, determination that there was a breach of Standards. |
|
12 |
Complainant received an English only letter and questionnaire from an external contractor |
Service Delivery |
Ongoing. |
|
13 |
Header and footer on a Welsh letter from a third party appeared in English only |
Service Delivery |
Ongoing. |
|
14 |
Complainant received a reply in English to an email that was sent in Welsh, from an agent acting on behalf of the Welsh Government. |
Service Delivery |
No investigation. |
|
15 |
Complainant received an e-mail in English only in relation to a recruitment process where the ability to speak Welsh was essential. |
Service Delivery |
No investigation. |
|
16 |
Correspondence and telephone service provided in English only by a third party to an individual who stated their language preference was Welsh |
Service Delivery |
Investigation by the Commissioner, determination that there was a breach of Standards. |
|
17 |
An allegation that the Welsh Ministers had appointed two members to a Board who were non-Welsh speakers |
Service Delivery |
No investigation. |
|
18 |
Allegation that the English and Welsh versions of a consultation document did not correspond |
Service Delivery |
Ongoing |
|
19 |
An information leaflet treating the Welsh language less favourably than English |
Service Delivery |
No investigation |
|
20 |
A joint consultation held in English only |
Service Delivery |
Ongoing |
|
21 |
A complaint that a Twitter account treated the Welsh language less favourably than the English |
Service Delivery |
No investigation
|
|
22 |
Allegation that a form was not available in Welsh |
Service Delivery |
No investigation |
|
23 |
Allegation that the complainant could not not register fully on a website in Welsh |
Service Delivery |
No investigation |
|
24 |
Allegation that sections of a website appear in English only. |
Service Delivery |
Complainant withdrew the complaint |
|
25 |
Allegation that the complainant received an English only response in response to Welsh correspondence. |
Service Delivery |
Ongoing |
|
26 |
Lack of Welsh signage in a shop |
Service Delivery |
Response issued |
|
27 |
A newsletter was sent in English only to a recipient who’d stated Welsh as their preferred language. |
Service Delivery |
Response issued |
|
28 |
A complaint was received that an Instagram account treated the Welsh language less favourably than the English. |
Service Delivery |
Response issued |
|
29 |
A complaint was received that a public event was in English only |
Service Delivery |
Response issued. |
|
30 |
A complaint was received about the standard of Welsh in a bilingual notice advertising a public meeting |
Service Delivery |
Response issued. |
|
31 |
A complaint was received about the lack of Welsh language provision at a public event |
Service Delivery |
Response issued. |
|
32 |
A complaint was received that a Welsh document on a website was incomplete, with a page missing from the Welsh version |
Service Delivery |
Response issued. |
|
33 |
A complaint was received that an Instagram account treated the Welsh language less favourably than the English |
Service Delivery |
Response issued. |
|
34 |
An English only document was circulated by a third party in advance of the Welsh version |
Service Delivery |
Response issued. |
|
35 |
A complaint was received that marketing materials for an event by a third party were in English only. |
Service Delivery |
Response issued. |
|
36 |
Complaint about the standard of Welsh by learners in an advert by a third party |
Service Delivery |
Response issued. |
|
37 |
A complaint about spelling errors on a website |
Service Delivery |
Response issued. |
|
38 |
A complaint about a spelling error on a website. |
Service Delivery |
Response issued. |