Will the Cabinet Secretary confirm that the next Wales and Borders rail services operator will be expected to provide a full Welsh language service? W
All written and verbal communications to the public and passengers within Wales shall be provided in both English and Welsh. Welsh and English language customer communications, where requested for train enquiries and social media contact responses, will be offered. Where Welsh speaking staff are available Welsh language communications shall be provided at station receptions and ticket offices. Where Welsh speaking staff are not available, remote staff with Welsh language skills shall be available by phone or remote presence technologies. We expect the operator to train a percentage of its customer facing staff in the Welsh language.