How many patient complaints and adverse incidents were recorded by the Welsh Ambulance Service in the past 4 years, broken down by category?
The number of patient complaints recorded by the Welsh Ambulance Services NHS Trust from 2012 to 2016, broken down by category is provided at Annex 1. The data is compiled from Putting Things Right annual concerns data, self reported to Welsh Government by NHS organisations.
The number of patient safety incidents reported through the National Reporting and Learning System (NRLS) from 2012 to 2016, broken down by category is provided at Annex 2.
The new Clinical Response Model pilot was introduced in October 2015. It is not possible to provide the number of complaints and adverse incidents recorded per month by call category as the information is not currently recorded in this way.
Data on concerns (including complaints, and incidents) is published by the Welsh Ambulance Services NHS Trust on a regular basis as part of an integrated quality & performance report within its Board Papers.
Annex 1 Number of patient concerns recorded by Welsh Ambulance Services NHS Trust |
| | | |
Financial Year | 2012-13 | 2013-14 | 2014-15 | 2015-16 |
How many concerns have you received in total? | ||||
Total number | 498 | 391 | 453 | 384 |
| | | | |
Type of concern: | ||||
Access, Admission, Transfer, Discharge | N/A | N/A | N/A | 240 |
Clinical assessment (including diagnosis, scans, tests, assessments) | 21 | 20 | 28 | 18 |
Consent, confidentiality or communication | 75 | 25 | 21 | 12 |
Infection Control | N/A | 1 | N/A | N/A |
Implementation of care or ongoing monitoring/review | 15 | 27 | N/A | 35 |
Infrastructure or resources (staffing, facilities, environment) | 367 | N/A | N/A | N/A |
Attitude of Staff * | N/A | 46 | 36 | 35 |
Other | 20 | 272 | 368 | 44 |
Total | 498 | 391 | 453 | 384 |
NB * data on these categories was not requested in 2012-13. There have been changes to the categories since 2012.
Annex 2
NHS Organisations are required to report patient safety incidents through the National Reporting and Learning System (NRLS). Every 6 months NRLS publish this data on http://www.nrls.npsa.nhs.uk/resources/.
Note that the last 6 monthly data was published in September 2016 for the period April 2015 - September 2015.
| April 2012 - March 2013 | April 2013 - March 2014 | April 2014 - March 2015 | April 2015 - September 2015 |
Access, admission, transfer, discharge (including missing patient) | 359 | 410 | 347 | 165 |
Clinical assessment (including diagnosis, scans, tests, assessments) | 12 | 48 | 85 | 51 |
Consent, communication, confidentiality | 39 | 61 | 43 | 30 |
Documentation (including records, identification) | 18 | 26 | 11 | 14 |
Implementation of care and ongoing monitoring / review | 57 | 60 | 48 | 43 |
Infrastructure (including staffing, facilities, environment) | 87 | 75 | 34 | 23 |
Medical device / equipment | 101 | 110 | 98 | 98 |
Medication | 9 | 11 | 12 | 16 |
Patient accident | 77 | 96 | 76 | 83 |
Treatment, procedure | 32 | 47 | 46 | 27 |
All others categories | 5 | 12 | 6 | 9 |
| 796 | 956 | 806 | 559 |
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