What specific interim safety measures are in place to ensure patient health outcomes are maximised while the phased rollout of the NHS Wales App takes place?
The NHS Wales App is being rolled out in phases to ensure new services are introduced safely, tested appropriately and refined based on user feedback before wider implementation. Existing routes for accessing NHS services, appointments and communications remain available throughout, ensuring patient care is not dependent on use of the App.
The National Patient Safety Plan outlines NHS Wales' approach to making care safer by reducing avoidable harm and fostering a culture in which patients and staff are listened to, learning and improvement are continuous and strong leadership is embedded throughout the system.
In line with these principles, the NHS Wales App is subject to ongoing clinical and technical assurance, security monitoring and continuous improvement, helping to ensure patient health outcomes are maximised as new digital services are progressively introduced