National Assembly for Wales

To propose that the National Assembly for Wales:

1. Notes that more and more services are only available online.

2. Recognises that not everyone has access to the internet.

3. Recognises that not everyone is comfortable with using the internet.

4. Calls on Welsh Government to:

a) ensure there are offline alternatives to online public services, such as with the bus pass renewal system; and

b) discuss with banks, businesses and other organisations to make sure that customers are not isolated if only online services are offered.